For Patients
Patient Info & Resources
At Synaptic Psych (formerly NeuroScience & TMS Treatment Center), we are here for you. We believe in empowering our patients with the tools they need to help them live their best lives. As part of our commitment to patient-centered care, we provide convenient access to helpful information and resources. Learn more about our accepted insurances and policies, find the answers to some of your most frequently asked questions, pay your bill online, and more.
Accepted
Insurance Plans
Our services are covered by several insurance plans, including Blue Cross Blue Shield of Tennessee, United Healthcare, Cigna, Aetna, Anthem, Optum, UMR, Medicare and more. Other insurance plans that may cover out-of-network benefits and single-case agreements include Tricare, Bright HealthCare, Beacon, and Humana. Insurance plans and coverage change frequently.
If yours is not included on this list, our services may still be covered. Please contact us or your insurance company to confirm. For more information, please reference our New Patient FAQ.

Online Bill Pay
We value your time and strive to help make things convenient for our patients. Now, pay your bill online.
Patient Policies
Office and Privacy Policies are housed on our EMR portal accessible to all patients.
New Patient FAQs
It's natural for new patients to have questions. So, we've compiled the answers to some of our new patients' most frequently asked questions below. Still have questions? No problem! Contact us online or give us a call at 615.224.9800.
Our clinicians are board-certified and extremely skilled and experienced in many areas of psychiatry. We treat any psychiatric disorder but the following are the ones we see most commonly: depression, treatment-resistant depression, bipolar disorders, OCD, and anxiety disorders. In the new patient evalutaion or consultation, we offer a very thorough evaluation which is the best way to determine and develop a long-term plan with you in our clinic. We collaborate with outside referring therapists and physicians when releases are given. In rare cases, we may determine, in the evaluation or ongoing care, that a particular plan exceeds the care we can offer, but if so, we provide appropriate referrals. Learn more on our Comprehensive Behavioral Medicine page.
If you are in-network with your clinician in our office, you will be responsible for your co-pay, coinsurance, and/or deductible. For specific information regarding your plan and coverage, please contact your insurance company.
To find out if our services and/or providers are covered by your insurance plan, please contact your insurance company. Most of our clinical providers are in-network with Aetna, BCBS/Anthem, United/Optum, and Cigna. The enrollment package you will receive upon contacting us includes more information about insurance coverage for each provider. For TMS treatments, we work very well with all insurances, including, but not limited to Tricare, Humana, Bright Health, Beacon, and others in addition to our in-network plans (Aetna, United, Optum, BCBS/Anthem, and Cigna).
After we receive the completed paperwork, we are typically able to get patients in to see one of our clinicians within a week, however, some of the more experienced clinicians and physicians may have longer wait times
The age limit is generally 14 to 100, but we do have several Child Psychiatrists who will see patients as young as 6 in Nashville and 4 in Memphis. Our New Patient Coordination Team will help match you with the best clinician given your needs.
Yes, most providers offer virtual appointments as long as you are located in the state of TN during your scheduled visit time. To note, some providers may prefer or require your first visit to be in-person. For further details, please contact our office, and our clinic staff will be happy to assist you.


Physician Recommended.
Patient Preferred.
Dr. Cochran at The Neuroscience and TMS center has served as my psychiatric care physician for the past 5 years. I have made tremendous progress while seeing her. She is attentive, thorough, and professional. I refer her to everyone I know in need of psychiatric care because I trust her and her staff completely. I am very thankful to be a patient of the Neuroscience and TMS center.
-CL
This hands down is the BEST doctor’s office I've ever been to. Not just on a psychiatric level, but just a medical setting in general. I love Dr. Becker and I'm beyond grateful that I found him. He is very personable and just one of the easiest people to talk to. And the front desk is great too and that goes a long way! So yes, 5 stars! I recommend this to anyone who needs to find a good and relaxed environment for psychiatry.
-MM
This was a great treatment for me. I have completed TMS therapy numerous times b/c I keep getting better and better. I suffered a traumatic brain injury and was steered towards TMS and it has helped me tremendously…This team knows what they are doing and I’m happy I had the opportunity to do this.
-JP
The staff are 100% committed to the clients’ health and well-being. They find solutions tailored to the individual’s needs and goals. If I could leave 10 stars, I would. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
-HH
Everyone from Dr. Becker on down has done an outstanding job. Professional and caring that is hard to find in medicine today and you guys provide both!! And, Emily is a real gem as the TMS tech.
-EPC, MD [VUMC]

We are here for you.
Want to learn more about one of our treatments or services?
Need to schedule an appointment or have a question about your care plan? We're here for you!
Patient Portal for Current Patients -https://cromwellmedicalintouch.insynchcs.com
New Patients or General Inquiry - Call our main office number at 615.224.9800, email us at support@hopeforyourbrain.com, or complete the form below.
Pharmacies, Clinics, and Insurance - Fax us at (615) 224-9840